情商或EQ, is that little extra in each of us that is intangible. EQ affects how we navigate social complexities, manage behaviour, and make personal choices that achieve positive results. Studies show that people with average IQs outperform those with the highest IQs 70% of the time.

For managers, being aware of what emotional intelligence is and how it is used in everyday life is of the utmost importance. EQ is made up of two primary competencies: social competence and personal competence. It is incredibly important for managers and senior members of staff to be aware of how these competencies apply to their jobs.

Social competence is made up of your social awareness and relationship management skills. It is your ability to understand other people’s behaviour, motives and moods in order to respond effectively and improve the quality of your relationships. Personal competence comprises your self-management skills and self-awareness, which focus on you individually rather than on your interactions with other people.

相结合个人和社会能力对管理人员有害,如果你不能管理自己,你怎么能管理别人?因此,管理者学会发展他们的EQ技能是最重要的,以便最好地为他们的团队服务。

这是一个迷人的信息图布莱顿商学院商学院,看起来你为什么可能想要发展情绪智力作为自己的职业资本的一部分:

情绪智力 - 你的职业信息图表

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Download the eBook and learn how to use neuroscience to attract the right talent, retain high-performing employees and foster collaborative teams.

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