3令人惊讶的技能将在未来塑造人力资源角色

While in the past the role of HR has been policy development coupled by a lot of paperwork. There has been a paradigm shift. The basic HR roles have not changed. However, these roles have evolved. The impact that employee engagement has on productivity, innovation, customer satisfaction, and loyalty have forced HR managers to take on new skills.

Also read:Possible Applications of AI in HR

这些技能是关键的进行培训和发展so as to build a workforce that is able to face and withstand competition. To remain relevant and adaptability is key, and HR managers will need to adopt the following out-of-the box skills.

Marketing skills

营销人员的成功是了解客户的心态和导致购买决策的情绪。营销人员创建客户旅程或个人资料,以通过客户经历的不同阶段绘制地图。在同样的光线下,人力资源管理人员需要借用营销技巧。如果人力资源管理人员用员工取代客户,他们可以画出员工旅程地图。

Over the years, the mind of the employee has shifted.Millennials特别是,更关注工作/生活平衡,公司文化和有目的的工作。一项调查保真投资表明,这款年轻劳动力对换取无关奖励的薪酬开放。了解客户的需求是保留它们的关键,所以人力资源管理人员还需要专注于驱动员工的原因,以减少劳动力营业额。

Also read:5塑造招聘行业的营销趋势

很明显,营销人员通过绘制客户旅程地图取得了成功,同时,人力资源管理人员需要跟踪员工对他们退出公司退出的那天的员工的旅程。这将使他们更好地了解雇主认为重要的东西。因此,他们可以根据他们的发现进行政策变化。

Psychology skills

心理学技能将建立在营销技巧上。人力资源管理人员会发现,在创建和理解员工人物时,心理学技能很有用。传统上,人力资源管理人员经常将其劳动力视为一个实体,并且在大多数情况下,对待它们。但是,为了获得每个工人的最佳,心理学技能在创造人物方面至关重要。这些技能不仅将用于现有的劳动力,而且在招聘中也是如此。

While recruitment has been more focused on qualifications and experience, personas also play a huge role in getting the right worker for the job. HR managers will need to come up with a profile and find the person who comes closest to fitting this profile based on the job role.

心理学技能对理解每个员工面临的挑战也至关重要。例如,如果您注意到在履行下的工作人员,这些技能可以帮助您到达问题的核心。这有助于您解决根本的问题,而不是射击人和招聘新的问题。

Also read:Management Psychology 101: Practical Behaviorism in the Workplace

Statistics and data collection skills

关于人力资源的统计技能是更有内省的。在这里,人力资源管理人员需要评估对其工作环境重要的因素。数据收集将包括您可能因人力资源管理器而失败的区域。你是招聘和留工工人的问题吗?您在您想要拥有的劳动力方面有哪些目标?您对绩效评论感到注意到了什么?此数据需要定期收集和分析。

未来的人力资源经理也需要调查技能,以收集将影响劳动力的信息。您收集的信息越多,您的管理技能和工人的需求,您在执行任务时越有效。

Today’s business environment is characterized by stiff competition. The winning HR managers are those who will adapt to these new skills and use them to develop a better and more effective workforce.

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