无论您花多少时间粘在您的计算机上,日常工作的真实面料都是从同事和客户的人类互动中编织。然而,谈话的艺术是在学术和在职培训方面忽视的一个因素。只是因为我们大多数人都可以通过在没有触发灾难的情况下通过谈话,并不意味着我们尽我们所能。优秀的办公互动需要更多的应用程序,并在几个基本原则上接受船上。

主要是,这意味着减缓和重视他们揭示和创造的专业对话,而不是将它们视为结束的手段。It’s no surprise that ambitious people get caught up in their own headspace and see workplace encounters as a chance to get their point across and move on with as little fuss as possible, but great things come from a meeting of minds, and that requires listening, empathy, and collaboration. Not only are constant verbal interruptions likely to hinder understanding, but even those interruptions you make in your mind – formulating your response while the other guy’s still talking, for example –斯图可以nt your brain’s ability to take on new information

还阅读:如何告诉您的员工,您的业务正在挣扎

When it does come to speaking up, don’t get hung up on doling out advice – if it’s not been specifically requested,这样做只是可能会有防御性。相反,它可以是个人奖励和专业的有利,以促进您的同事创建自己的解决方案,通过仔细聆听,提出深思熟虑的问题,并提供有助于的冷酷信息。

Storytelling is another great way to engage your colleagues: rather than telling them what they should do, express an anecdote about how somebody’s resolved a similar problem. Your colleague has the freedom to interpret it their own way, without feeling like they’re being spoken down to. What’s more,人们记得比他们记得其他形式的信息更好的故事– that’s probably why the evolution of human culture revolves so notably around the art of storytelling.

最后,无论您的谈话技能如何获得,都要小心自行决定使用它们。在通过谈话中导航最快的方式可能意味着忽略更深层次的洞察力,乱扔遇到太多小话的谈话,或者在一天内安排太多的对话,会看到你的话语的力量减少。更少,更有意义的对话将导致更大的进展。

有关如何调整您的谈话技能和更好的工作的更多想法,请退房从上行的此新视觉指南

[Infographic] How To Have More Productive Conversations At Work

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