A Brilliant Culture Is Made Up Of These People

Cultures that deliver a high level of performance and create competitive advantage for an organization are grown by leaders with the foresight to recruit the right “human essence” that ensures long-term success.

You hire to fill a job but you recruit to build a successful culture.

在我30年的职业生涯作为一个行政领导,I discovered that there are some basic competencies in people that, when operating in unison, not only create a workplace where people love to work together, but also deliver results that stand the organization apart from others.

Also read:This Is What A Success Culture Looks Like

Recruit individuals who possess these traits and you are well on your way to setting the culture benchmark for your business.

Lifelong学习者

如果一个人不在一生学习路径上,他们可能无法将未来的价值带到组织中。寻找前景是活跃的学习者的证据。因此,他们具有学习更改环境所需的新技能的轨道记录,并对与组织的战略游戏计划相关的主题领域感兴趣。寻找从已经成功的从业者那里了解的人,因为他们在凌乱和复杂的环境中做了一些事情。

感染剂

The ability to infect others with the interest and excitement necessary to execute your strategic game plan is a priceless art. Some people have the leadership abilities, innate passion and tenacity to get others emotionally committed to the organization’s journey. Get ’em on board.

Apologizer

One of the most critical imperatives for an organization is to maintain and build customer loyalty afterthey have suffered a service breakdown;忠诚的建筑过程是用“我抱歉”的短语发布。找到能够接受对出现问题的问责制的人,谁能够自然道歉,并且在他们这样做时可信。有些人不能。有些人不想。

Human being “lover”

Creating a “wow” factor for customers is about serving them in exemplary ways. Look for people with a natural desire to serve. Memorable customer moments are created by these people. Find them. Nurture them. Protect them. Reward them. Some people find the notion of serving others repugnant and would rather pursue a career where they are not required to deal with customers. Let your competitors have them.

Also read:How Does A Caring Culture Make You Wildly Successful?

疼痛盾牌

Success and greatness doesn’t come without setbacks, disappointment and pain along the way. Any chosen destination is rarely achieved the way it was originally intended due to unforeseen events. Resilience and people with thick skin are needed to stay the course and deliver the results expected. Look for people who like to “get dirty” and who are comfortable with inelegant methods and solutions.

Successful failure

任何努力的成功都需要丰富的尝试和沿途失败的意愿。成功的人失败了很多。寻找they have suffered a service breakdown尽管不足,谁有自然的倾向于前进。

raconteur.

Stories bring everything to life, painting a picture of what it looks like when success happens. Bring people in who can skillfully light up someone’s eyes with a story about some aspect of your strategy. Talk the event. Talk the person. Talk the magic.

Descrambler

Execution is complex. An indispensable team member is one who can see through complexity and simplify it so everyone understands what has to be done. Elegance that can’t be implemented is worthless. Get the “dumb down artist” who speaks in monosyllables to make it easy for people to deliver.

连接器

Deliverables to customers are produced through processes working across the organization, they are not produced in silos. Broken customer promises occur when a link in the internal supply chain breaks. Find people who can connect with others and build effective relationships with them.

First responder

Unpredictable, chaotic, random, uncertain and unexpected all describe the forces acting on any desired outcome. Winning organizations are brilliant at responding thoughtfully and quickly to the “body blows” they encounter. Discover individuals who have demonstrated they can bring their “A” game when the unexpected happens to get back on track.

Also read:一个人的人造成了惊人的文化

“chillax-er”

Organizations need people who react well under extreme pressure when things get hot and tensions run high. Generally people can’t be taught to chillax, they have it in their DNA. Look for people who are able to stop, pause, think and respond thoughtfully in tense situations. Covet the mellow ones.

Nano-inch seeker

There’s no such thing as a silver bullet to success. Progress is made by executing a strategy patiently and flawlessly, inch by inch. Seek people who have demonstrated the tenacity and perseverance to get an inch worth of progress fast.

Sure, academic credentials are important, but amazing cultures are not based on what people know.

Unmatched cultures are created by individuals who possess “beyond knowledge” competencies that achieve in the face of odds stacked against them.

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